FAQ: All the answers to your questions.

Self-storage involves storing commercial or personal items externally in a private storage unit. It can be a short-, medium- or even a long-term or permanent solution.

For example, self-storage is often used when moving house, during home renovations or when relocating abroad. Furniture, books, shoes and clothes can be stored temporarily in a self-storage unit. Reasons for long-term storage can include needing to store belongings during house extension projects or wanting a safe, regulated place to keep delicate or expensive items. Large furniture, such as beds, tables, chairs, wardrobes or other big items such as suitcases or sports equipment can be stored in a rented storage unit while not in use.

Businesses often use a commercial storage unit to store documents, files and goods in an archive storage system or to enable them to keep sales products readily to hand.

The self-storage industry originates from the USA and it has also become an established sector in Europe. Today's Zebrabox was founded in 1979 under the name Ministorage AG and was a pioneer in the Swiss self-storage sector.

The storage units start from small 1m³ lockers and increase through an infinite range of possible sizes up to large storage units of 70m².

Yes. This table shows guide values that usually apply. Of course, your own living situation must be taken into account when choosing the size. If you want a professional calculation of the things to be stored, we are happy to help you.

The cost varies from storage unit to storage unit, it is therefore not possible to provide a general answer. The price depends on the location, size, duration and capacity. You can calculate the cost very easily online.

Apart from the mandatory insurance, there are no additional fees to be added to the monthly rate. If the Client, whether an individual or a business, cannot provide proof of insurance from a well-established and solvent insurance company, they have the option to subscribe to the multi-risk insurance policy taken out by Zebrabox on behalf of its clients.

The invoice is automatically sent by email. Upon request, the invoice can be mailed to you for an additional monthly fee of 3 €.

Invoices are usually sent monthly. On request, invoices can be issued quarterly, half-yearly or yearly.

If you rent your storage unit for a long period, it’s advisable to set up a standing order. On-site, we accept all major debit and credit cards for payments.

You can pay online with most standard debit and credit cards:

• American Express
• Debit
• MasterCard
• Visa

When booking online, you can enter the voucher code in the fifth step “Summary” under the calculated amount payable and the discount will be automatically deducted.

If you book on site or over the phone, you can simply give your voucher code to our customer service staff and they will credit you the amount.

We will of course inform you if an invoice has not been paid. If we still do not receive the payment after several requests then access to the storage unit will be blocked until the outstanding invoices have been settled.

You can reserve a storage unit online, by phone, or on-site during opening hours.

Storage units can be rented for a minimum of 15 days.

Whether you book via e-mail, telephone or on site we only need a valid ID and the contract details. After signing the contract and paying the first invoice, you can move your items straight into your storage unit.

When booking online, it is not necessary to sign the contract. You also have the option to verify your identity directly online, this allows you to receive the access code for your storage unit straight away. If you prefer not to verify your identity online, select the option “verify on site” and our customer service staff will contact you. Your access code will only be issued after your identity has been verified.

During the online booking process, you will be asked to hold your ID or driver's license in the camera of your smartphone. After successful verification, the booking process is completed. Immediately afterwards, you will receive your personal access code by SMS to enter the Zebrabox building.

For this purpose, we use the service of the specialized company PXL Vision AG. The data is used exclusively for identification to complete this transaction.

Provisional bookings cannot be made online. Short-term reservations are however possible, just contact our customer service advisers.

That means that this size of storage unit is currently not available at your chosen location. However, this can change quickly. If you would like to know when this size will become available or whether there is another solution, contact our customer service advisers.

Yes. Call the relevant Zebrabox site to discuss your storage requirements. In these cases, we work flexibly together with you to find a solution. It’s not unusual for our customers to switch to a smaller or bigger storage unit if their storage volume requirements change.

There are no additional costs – apart from the rent increase when upgrading to a bigger Zebrabox. Likewise, if you change to a smaller Zebrabox then you will of course only pay the rental fee for the new unit.

Yes. As long as you don't terminate the contract, it will be extended automatically by one month.

Yes. Insurance to cover your possessions against the risk of fire, water and theft is mandatory. The minimum insurance values vary depending on the size of the storage unit and the value of the goods.

• We recommend that you carefully consider the value of your items and never underestimate. Otherwise, you risk underinsurance in the event of a claim.

Yes. The insurance will be terminated at the same time as your Zebrabox.

You can cancel at any time, with a notice period of 14 days. The only prerequisite is that the minimum storage rental period must have elapsed. If you have already paid for an additional period, the excess amount paid for the extra days will be reimbursed together with the deposit.

You can notify us of the cancellation easily using our contact form or by e-mail or phone. You will then receive a written confirmation of your cancellation as well as important information about returning the storage unit and key.

• The storage unit must be completely emptied and swept clean.
• Put the keys (without padlock) as well as any badges into the envelope marked “Box Return”. Drop the filled envelope into the box marked "Key Return" up to the date of termination or hand everything in at the reception. We will then issue the final invoice for your storage unit.
• If the storage unit is not emptied or the keys are not returned then invoicing will automatically continue despite cancellation.

If your storage unit is in the main warehouse (left building), you can access it during opening hours using the keys to your personal padlock.

If your unit is in the secondary warehouse (right building), you can access it using the Zebrabox App and manage the alarm for your storage space directly once inside. You can access your storage space free of charge every day from 6am to 10pm. If needed, 24-hour access can be arranged upon request.

Yes. We can provide several badges and keys for friends and relatives on request. Simply tell our customer service staff what you require when setting up your contract. All badges and keys must be returned at the end of the contract. In the Zebrabox App you can manage accesses on your own.

Perishable, odour-emitting, poisonous, dangerous, highly flammable, explosive, corrosive, highly volatile and other items which may endanger or inconvenience neighbouring customers are strictly prohibited.

The storage of items from the following categories is also prohibited: living or dead animals, ammunition, anything that requires special storage conditions and goods for which possession is prohibited by law.

Our buildings and storage units are all video-monitored and alarmed. The climate conditions in the premises are checked regularly. All of our warehouses comply with the current fire safety regulations.

The storage units are not connected to water. As for electricity, the corridors are equipped with outlets at regular intervals, which you can use for a limited time while you are on-site.

All of our sites have parking spaces, trolleys and pallet trolleys available for you to use free of charge. Most of our sites also have a lifting platform and an undercover area for you to load and unload your items. Large goods lifts help when moving between floors.

Sit back and let us to organise your move together with our selected professional partners. Call our customer service staff or contact us via our contact form to find out more.

If moving by yourself, you will find that the logistics and infrastructure of our sites are well-organised with parking spaces, lifting platforms, a lift and trolleys. 

At our sites in Narbonne and Saint-Julien-en-Genevois we sell a wide range of high-quality packaging materials and essential products for moving so that your belongings can survive the move undamaged.

And the best bit: our range includes the ideal moving box for (almost) every item, e.g., folders, books, glasses, suspension files, clothes and wine bottles. We have a total of nine different sizes of moving boxes for you to choose from. Our three-layer moving boxes are particularly high quality and very sturdy.

Yes. On request, we offer a goods delivery acceptance service at our sites in Narbonne and Saint-Julien-en-Genevois. The cost varies depending on the volume and frequency of the deliveries. You can choose whether you want us to accept the delivery and inform you or whether you want us to store your delivered goods directly in your Zebrabox.

If you are interested in this service, please get in touch with our customer service advisers.

Insurance for stored goods to cover against the risk of fire, water damage and theft is mandatory for all customers. Business customers are not required to take out the insurance offered by Zebrabox alongside the rental contract if the relevant business insurance is already in place.

On request, you can be granted round-the-clock access if there is a legitimate need. Contact our customer services department. Zebrabox reserves the right to withdraw this access.

Yes. You can work in your storage unit as long as no neighbours or Zebrabox customers are disturbed or inconvenienced and it doesn't result in noise, dust, etc. Zebraboxes are first and foremost storage units and not work stations or hobby rooms.

Our staff are available to assist you at our sites in Narbonne and Saint-Julien-en-Genevois during regular reception hours.

In the Toulouse and Lyon regions, reception hours vary by location. Please check the page of your local Zebrabox site for the exact opening times.

Our customer advisers are at your disposal at +33468276717 to answer your questions, comments or requests for clarification. In addition to the telephone, you can contact us online or at one of our sites with permanent reception.

Outside of opening hours, the emergency call-out service is available 24/7 in the case of an emergency: